Frequently Asked Questions
Everything you need to know about shopping with UMZAY
How long does shipping take and what are the costs?
We offer standard and expedited shipping. Standard shipping typically takes 5-7 business days, while expedited takes 2-3 business days. Shipping is free on all orders over $75.
What is your return and exchange policy?
UMZAY accepts returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Return shipping is free for your first exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the fabric description for stretch levels.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are your materials ethically sourced?
At UMZAY, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize the use of organic cotton and recycled polyester in our seasonal collections.